1. Introduction

These Terms and Conditions govern the provision of services and use of this website. By engaging our services, you agree to be bound by these terms.

2. Services

We provide internet connectivity and related services, including installation and support. Service availability is subject to coverage, technical feasibility, and site conditions.

3. Service Availability

All services are subject to:

• Network coverage in the customer’s location
• Successful site assessment where required
• Availability of infrastructure and resources

We reserve the right to decline service where delivery is not feasible.

4. Pricing and Payment

• All pricing is as displayed and may be subject to change
• Payments must be made in advance unless otherwise agreed
• Installation fees apply and are charged separately where applicable
• Failure to make payment may result in suspension of service

5. Installation

• Installation timelines are estimates and may vary based on site conditions and approvals
• The customer is responsible for providing access to the installation site
• Any additional work outside standard installation may incur extra charges

6. Service Use

Customers agree to:

• Use the service lawfully and responsibly
• Not engage in activities that may disrupt or degrade network performance
• Not misuse or attempt to bypass system controls or security

7. Support and Maintenance

Support is provided during standard business hours unless otherwise agreed. Response times may vary depending on the nature of the issue.

8. Service Interruptions

While we aim to provide reliable service, interruptions may occur due to:

• Maintenance or upgrades
• Network issues
• External factors beyond our control

We do not guarantee uninterrupted service at all times.

9. Limitation of Liability

We are not liable for:

• Loss of data, revenue, or business interruption
• Delays caused by third parties or external conditions
• Any indirect or consequential damages

10. Termination

We reserve the right to suspend or terminate services:

• For non-payment
• For breach of these terms
• Where continued service is not feasible

11. Changes to Services or Terms

We may update services, pricing, or these terms at any time. Continued use of the service constitutes acceptance of such changes.

12. Governing Law

These Terms and Conditions are governed by the laws of Botswana.

13. Contact

For enquiries regarding these terms:

Email: info@@seriteq.co.bw
Phone: +267 3188967